Return / exchange policy

Before you return a product

If you are having issues with a product, there may be other options before you return it:

  • Find online help from the DataTools Support forum for the respective product
  • Post a question in the DataTools Community forum for the respective product
  • Contact us by calling the customer support number located on our Contact Us page for in-person technical product support, questions about your order or for help downloading and installing software


Return policy

You may withdraw from the purchase contract and request a refund without giving a reason within fourteen (14) calendar days. The withdrawal period will expire after fourteen (14) days from:

(i)                 For ESD products and services, when the product is made available for download or the service starts; and

(ii)               For physical products, delivery.

The Agreement is terminated by DataTools (other than directly or indirectly as a result of the wrongful acts or omissions of the Customer);

No refunds are available in respect of any Credit (including without limitation, where any Credit expires at the end of the respective Licence Period without the full prepayment being used, as the purchase of the Credit provides the Licensee with the ability to purchase use of the Online Services (by expending the respective amount of the Credit equating to the price indicated on the Website for the respective Online Service) for up to the period of the Licence Period only).