Report Date/Time: 31st March 2015 10.55am
Confidentiality
Distribution of this document is limited to DataTools Customers. Access should only be granted to those with a business relationship to DataTools Customers on a need-to-know. If you have any questions pertaining to the distribution of this document, please contact DataTools.
Summary/Technical Issue
This incident occurred Monday 30th March between 15.22 and 16.30. One of the servers in the cluster sporadically lost connection during this time – however the majority of calls to the server were successful and only a few end users were affected.
Notification
The issue was identified at 15.22 30th March 2015.
Fix Action
Removal of server from the cluster, server was repaired and re-added to the cluster.
Duration of the Incident
The incident occurred between the hours of between 15.22 and 16.30 and was resolved in just over 1 hour.
Prevention Measures
We are investigating options regarding the IIS instance on the individual cluster machines to avoid this occurring again.